This privacy policy has been prepared in accordance with the provisions of General Data Protection Regulation, EU 2016/679(hereinafter, RGPD) and in the Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights(hereinafter, LOPDGDD).
In this privacy policy we are going to explain 1) what personal data we process and store when you browse through our website, buy any of our products or give us your consent. registration in any of our services, and 2) what is the reason why we collect said data.
By virtue of the provisions of article 4.7 of the RGPD, the person responsible for processing personal data on this website is IN-OFFICE EXPERTS SL. (hereinafter, THE COMPANY).
The identification and contact details of the person responsible for processing personal data on this website are detailed below:
IN-OFFICE EXPERTS, SL Registered in the Mercantile Registry of Barcelona Volume 46,873, Folio 55, Page B-533782, Inscription 2. CIF: ESB67367623
• REGISTERED ADDRESS AT RABASSA 50-52 PL 4 08024 BARCELONA
• PHONE: +34 932097177
• EMAIL: info@kounterpro.com
If you have any questions about the processing of your personal data or want to exercise your rights, you can contact the person in charge via postal mail or via email at the addresses indicated above.
For security reasons and to prevent the loss or theft of personal or confidential data , our website uses SSL encryption technology. This technology allows encrypting the data traffic between your browser and our website, thus preventing third parties from seeing or intercepting the personal or confidential data that you send us when you browse or buy through our website.
Those web pages whose URLs begin with “https://”, as is the case on our website, offer a secure connection as they are protected by an SSL or TLS certificate.
When you access our website we automatically collect and process a series of data provided by your browser and which are called “server log files”. This data includes:
• Version and type of browser with which you have accessed our website.
• The operating system your device uses.
• Referral links.
• Duration of the visit.
• IP address.
• Time and date of access to the website.
The data detailed above is technically necessary so that you can navigate through our website in an optimal way, avoiding errors. or failures in the reproduction of content or functionality of our website. These data will not be combined with other data sources.
In accordance with the provisions of Art. 6.1.f) of the RGPD, the operator of the website has a legitimate interest in processing said data, specifically, so that the reproduction of its website is free of technical errors and to optimize the navigability of users through the website.
We will store such data for 15 days. Once this period has elapsed, they will be automatically deleted.
This website uses cookies. Cookies are small text files that are stored in your browser for the following purposes:
• Enable the reproduction of content and functionalities of the web.
• Improve the user's browsing experience.
• Analyze the use of our website to improve our services and products.
• Personalize content and advertising.
• Improve the security of our website
If you wish to consult more information about the use of Cookies on our website, consult our Cookies-policy
If you decide to fill out any of the contact forms available on our website or, if you contact us by phone or email, you may provide us with a series of personal data that we will collect and store in order to respond to your query, claim or request. Said personal data would be the following:
• Name and surnames.
• Contact phone.
• Email.
• Mailing address.
• Any other personal data that you decide to provide us through the contact form.
We will store said data until you request its destruction, revoke your consent for the treatment of said data or the reason for which they were collected expires.
The processing of such personal data is based exclusively on your consent (Art. 6.1.a of the GDPR). You have the right to revoke your consent at any time, for this you just have to let us know via email to the address info@kounterpro. com, or by post to the address Rabassa 50-52 08024 pl.4-3 in Barcelona (in any case, you will need to prove your identity by providing a photocopy of your DNI, NIE or Passport). < /p>
We will keep the personal data that you have voluntarily provided us through the use of your account (contact data, order history and information regarding the means of payment used) until that you request its destruction, revoke your consent, decide to close your account permanently or the reason for which said data was collected expires.
The basis of legitimacy for the processing and storage of said personal data is, on the one hand, that established in Art. 6. 1. b) RGPD, for those s Cases in which the treatment is necessary for the execution of a contract and, on the other hand, for the rest of the cases, that established in Art. 6. 1. a) of the RGPD, this being the consent of the interested party. You have the right to revoke your consent at any time, for this you just have to let us know via email to the address info@kounterpro. com, or by post to Rabassa 50-52 08024 pl.4-3 in Barcelona (in any case, you will need to prove your identity by providing a photocopy of your DNI, NIE or Passport).
If you want to close your account permanently, you can do it through the configuration panel of your account or request it to the following email address: info@kounterpro.com
In order to sign up for our Newsletter and thus always be informed of our news and promotions, you will need to provide us with an email address.
We will store your email address until you request your destroy tion, revoke your consent or unsubscribe from our Newsletter.
All our promotional emails have a link in the footer of the email that allows you to unsubscribe from our Newsletter.
Our website uses the following services offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter Google):
• Google Analytics with remarketing: Service/tool that allows us to analyze your activity on our website (the duration of your visit and where you have browsed). To do this, Google uses cookies that collect and store the following information:
◦ Your IP address.
◦ The operating system, browser and type of device you used to enter our website.
◦ The language you use to navigate.
◦ The date and time of your visit to our website.
◦ Your activity on our website.
These cookies usually expire after 30 days and are not intended to identify you personally, but allow Google to evaluate the use of visitors of the website, compiling reports on the activity of the website for the operators and to provide other services related to the activity of the website and internet use to the provider of the page.
Google's remarketing feature allows us to create remarketing audiences and share them with our Google Adwords account. A remarketing audience is a list with cookies or advertising IDs that represents to a group of users you want to reconnect with due to their likelihood of completing a conversion.
With Google Remarketing AdWords, Google sets a cookie in the terminal browser, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages visited by the page visitor. If the user has consented to share their web history with Google, then Google may use the history of our website visit together with data from Google Analytics and data from Google AdWords to create a target audience for cross-device remarketing.
• Google Adwords with conversion tracking: Service/tool that allows us to create and publish ads on Google and other web pages, as well as measure the ratio of sales per click that our ads receive. When we create an ad through this tool we can segment the public according to:
◦ Specific geographic area
◦ Demographic data (age, gender, etc.)
◦ Interests (activities, hobbies, etc.)
◦ Online shopping preferences
When you click on one of our ads, Google temporarily stores a cookie on your computer. These cookies usually expire after 30 days and are not intended to identify you personally, but they allow Google to evaluate whether you end up buying one of our products or services after previously clicking on one of our ads.
Google reserves the right to store and process users' personal data in any country in which Google or any of its Sub-processors maintain facilities. Therefore, we must warn you that an international transfer of personal data may occur.
The data provided by Google through these tools or services is merely statistics and do not allow us to draw any conclusions about the identity of users, so that the information we obtain as operators of this website is completely anonymous.
The use of the Google services or tools described above is carried out exclusively on the basis of article 6.1.a) of the RGPD. This is the express consent of our visitors.
If you want more information about the purpose and scope of data collection and processing by Google, you can consult:
• “How Google uses information from websites or applications that use our services”, in the following link: https://policies.google.com/technologies/partner-sites?hl=es
• Google's privacy policy, available at: https://policies.google.com/privacy? hl=en
Google has developed an opt-out plugin for Google's JavaScript that prevents the collection and use of your data. If you want to prevent Google from using your data, you must download and install the plugin available at the following link: https://tools .google.com/dlpage/gaoptout
You can also prevent Google from collecting your data by configuring your browser, from the settings option, so that it does not store third-party cookies or to block conversion tracking cookies.
If you have a Google account, from your account control panel you can consult and modify certain categories of data associated with your Google account (personalization of ads, choosing activities that you want to be stored in a cookie or similar technology when you use a Google service if you are logged into your account, control with whom you share information from your account, etc.)
Our website uses the called action pixels of Facebook visitors to measure the conversion rate of those visitors who access our website through an ad published on the Facebook social network. In this way, we can evaluate the effectiveness of the ads we publish on Facebook in order to identify market preferences and/or optimize our advertising campaigns on said social network.
The provider of said service is Facebook, however said data may be sent to Facebook servers located in the United States.
The provider only It provides us with statistics on the number of "clicks" that our ads receive (differentiating by country, age and gender) and their conversion to sale ratio. The data provided by Facebook does not allow us to draw any conclusions about the identity of users, so the information we obtain through said service is totally anonymous.
However, the service provider, as detailed in the privacy policy of the Facebook social network (https://es-es.facebook.com/privacy/explanation), will store and process the information of the user who has "clicked" on one of our ads and if said user is registered in any service of Facebook, Facebook will be able to associate the visit with your account. Even if the user is not registered with Facebook or has not logged in, it is possible that Facebook can obtain and store their IP address, the operating system used, the browser and type of device used, the language used, the date and time of visit and user activity on the site during a session. THE COMPANY, as the operator of this website, does not hold any type of control over the use that Facebook gives to said personal data.
The use of Facebook Pixel is carried out exclusively on the basis of article 6.1.a) of the GDPR. This is the express consent of our visitors.
For more information on how to protect your privacy, you can consult the following link:
https://es-es.facebook.com/privacy/explanation
*To modify your privacy preferences you must be connected to Facebook.
In some cases, only when necessary, user data will be provided to third parties. However, the data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) with whom you work may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.
LAEMPRESA, tries to guarantee the security of personal data when they are sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures to protect personal data. These third parties have an obligation to ensure that the information is treated in accordance with data privacy regulations.
In some cases, the law may require that data be disclosed data to public bodies or other parties, only what is strictly necessary for compliance with said legal obligations will be disclosed.
The personal data obtained may also be shared with other companies of the group.
What What rights do you have and how can you exercise them?
You can direct your communications and exercise your rights by sending a request to the following email: info@kounterpro.com
By virtue of what the RGPD establishes, you can request:
• Right of access: you can request information about the personal data we have about you.
• Right of rectification: you can communicate any change in your personal data.
• Right of deletion and to be forgotten: you can request the deletion after blocking personal data.
• Right of limitation to treatment: implies the restriction of the treatment of personal data.
• Right of opposition: you can withdraw your consent to the processing of data, opposing their further processing.
• Right to portability: in some cases, you can request a copy of the personal data in a structured, commonly used and machine-readable format for transmission to another person in charge.
• Right not to be subject to individualized decisions: you can request that decisions not be made based solely on automated processing, including profiling, that produces legal effects or significantly affects the interested party
In some cases, it may be that in order to comply with legal obligations we cannot eliminate all of your personal data.
Likewise, If you have any complaint about data processing, you can file a claim with the data protection authority. For more information, you can consult the following link: https://www. aepd.es/es/the-agency/where-we-can-help-you
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correction of the data included, exonerating THE COMPANY from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. THE COMPANY reserves the right to terminate the contracted services that have been held with the users, in the event that the data provided is false, incomplete, inaccurate or out of date.
LAEMPRESA is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, for which reason it does not assume any responsibility in terms of hypothetical damages that may arise from the use of said information.
LAEMPRESA reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or deny access to said information. LAEMPRESA is exempt from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions, in the information provided by LAEMPRESA whenever it comes from sources other than the same.
Likewise, the user certifies that they are over 14 years of age and that they have the necessary legal capacity to provide consent regarding the processing of their personal data.
How do we treat the personal data of minors?
In principle, our services are not specifically aimed at minors. However, in the event that any of them is addressed to children under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of LO3/2018, of December 5 (LOPDGDD), THE COMPANY gives valid consent, free, unequivocal, specific and informed of their legal guardians to process the personal data of minors. In this case, the DNI or another form of identification of the person who gives the consent will be required.
In the case of persons over fourteen years of age, the treatment of the data with the consent of the user, except for those cases in which the Law requires the assistance of the holders of parental authority or guardianship.
What security measures do we apply to protect your personal data?
THE COMPANY has adopted the levels of security of protection of the Personal Data legally required, and tries to install those other means and additional technical measures at its disposal to avoid the loss, misuse, alteration, unauthorized access and theft of the Personal Data provided to THE COMPANY. < /p>
THE COMPANY is not responsible for hypothetical damages that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns s or disconnections in the operational functioning of this electronic system, motivated by causes beyond the control of THE COMPANY; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties. persons through illegitimate interference beyond the control of THE COMPANY. However, the user must be aware that Internet security measures are not impregnable
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